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Customer Journey Mapping

1 student

Customer Journey Mapping

In this mini course, you will learn through a case study how to create a Customer Journey Map of your own dance school.

Journey Mapping is a process to help you better understand your student’s expectations and needs so you can manage them better. This map can help you identify the barriers and levers in your student’s journey which then you can use to make improvements in student retention and loyalty, as well as increase sales conversion.

This is the best tool to develop a student centric business model.

This course is for every Dance Business Owner who wants to:

  • Improve Customer Experience Strategy.
  • Put students at the centre of everything you do.
  • Attract your Ideal Students.
  • Ensure alignment across the board.

You can access this mini course for FREE as part of our Trial Access to SoDance Academia.